Hi Jason, this error occurs when you copy your appeal from Microsoft Word and paste it on the LTA website.

Microsoft Word converts certain special characters and punctuations into unique (Unicode) characters that is not recognised by the LTA website. If you are drafting an appeal, I suggest you do so on the LTA website.

Alternatively, you may use this link (http://mzone.wire2air.com/mserver/vas/unicodedetect.aspx) to check for any invalid characters in your appeal.